Describe IntegraSphere^tm Training?
Describe IntegraSphere^tm Deployment ?

What Is IntegraSphere^tm Consulting?

Describe IntegraSphere Training

IntegraSphere^tm training is available for all components of Compact Enterprise^tm Operations and Control Solution and Managed Services for Technology. A choice of online web-based training or in-person on-site classes is often available.

After the initial classes are completed, clients may use online training for their newer employees, or to refresh user skills at any time the classes have space available.

Classes are available for users in various functional categories including:

• sales pipeline and CRM
• proposal creation and quotes
• manufacturing and inventory management
• customer support cases
• planning, ordering and procurement
• system administrator
• accounting and financial functions
• supervisor functions
• and more. . .

Describe IntegraSphere^tm Deployment

IntegraSphere^tm support includes help for initial deployment and training, and the ongoing support of users. Each deployment begins with a mandatory Pilot program that supports a limited user group for a specified number of days (usually 10 to 25) on focus area in their newly configured system. Then the results of the Pilot are reviewed by the Client and team. With satisfactory results and Client approval,, the system can be deployed for production use.

Pilot deployments allow users to get a realistic hands-on experience, and to establish accurate expectations and estimates for completion of a full deployment plan. Support of deployment includes the following items:

• initial consultation to collect system configuration and other requirements and details for the client's business
• initial system configuration to reflect unique business structure and personnel attributes, employee organization, authority, access, and security set-up, plus process and rules configuration
• initial system provisioning and solution instantiation making it ready for online users via their web browsers
• email or chat help desk support depending upon time of day
• Free pilot deployment telephone support during business hours

Later, in production, fee-based remote help support is available during business hours on a block-of-time per month subscription basis. Most clients find that this is sufficient support because the system seems intuitive and easy enough to use. Email or Chat help is sometimes more useful that Phone help.

Client responsibilities include:

1) providing their users with suitable high-speed internet access with sufficient bandwidth for their user community (premium-DSL, Cable-Modem or T1 typically),
2) the specified type and release level of web browser software on their internet attached user-computers (Firefox, or Windows IE),
3) local and remote workplace networking and security suited to their own user set and their business needs.

(IntegraSphere^tmmay be able to provide a managed services for technology option for clients who wish to outsource their local technology infrastructure management to us. Ask for information about Compact Enterprise MST^tm.)

What Is IntegraSphere^tm Consulting

IntegraSphere^tmis delivered in a form that users find very comfortable and easy to use. The systems are configured for the unique characteristics of your business using screens available to your assigned system administrator. Tasks like administering user names, I.D.s, authority, security, organization changes, management changes, and system characteristics can all be handled through the standard administrator's interface screens. Consulting services are available to help with administrator tasks when needed, and are offered on an hourly or daily basis with per diem and travel charges included when necessary.

For clients who want to implement special processes, reports, controls, or who need services that are unique to their business, we offer additional consulting services. These services are available on an hourly or daily basis with per diem and travel charges included when necessary.

Guarantees

IntegraSphere^tm provides guarantees of features, performance, and your satisfaction.

For more general information, please register to use our online forms, to see our online executive summaries and to download longer reports. IntegraSphere^tm is devoted to helping business owners and executives, providing them with more control of business, a remarkable gain in flexibility for growth, and more time for life.

Support Services by IntegraSphere^tm