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Provisioning, Training, and Deployment is the service we provide our clients who are implementing the Compact Enterprise OCS System^tm.

IntegraSphere Provisioning
IntegraSphere support begins with providioning for the initial deployment and training, and then continues with ongoing support of users. In the Getting-Started Pilot project the provisioning includes:

• Initial system instantiation making the clients instance ready for online users
• Initial system configuration to reflect unique business structure and staffing attributes, employee organization, authority, access, and security set-up, plus process and rules configuration (for the pilot project)
• eMail/chat help desk setup for the Pilot Deployment support
• Free telephone support setup for the Pilot Deployment support *

When the pilot project is concluded, reviewed, and approved by the Client, team, and IntegraSphere for production deployment, these elements carry over to production.

* The user support in production is remote fee-based help support available during business hours on a block-of-time per month basis. Most clients find that this is sufficient support because the systems are intuitive and easy to use. The Email, online Chat or Phone support is available in production.

Client responsibilities for provisioning of pilot and production deployments include:

1) providing their own users with suitable high-speed internet access with sufficient bandwidth for their user community (premium-DSL, Cable-Modem or T1 lines in the number required for performance satisfaction),

2) the specified type and release level of web browser software on their internet attached user-computers, with sufficient computing performance for their satisfaction,

3) local and remote user networking and security suited to their own business needs,

4) user personnel with skills and experience suited to executing the processes being used and deployed by computer and networking means.

IntegraSphere Training
Training is available for all components of Compact Enterprise OCS^tm Operations and Control System. A choice of online web-based training or in-person on-site classes is often available. After the initial classes are completed, clients may register for additional online training for their newer employees, or to refresh user skills.

Available classes for users include the following functionality categories, and more:

• sales pipeline and CRM
• proposal creation and quotes
• manufacturing and inventory
• planning, and purchasing
• customer service cases
• system administrator
• accounting and financials
• supervisor functions, and more

IntegraSphere Deployment
Each deployment begins with a mandatory Pilot project that trains a limited user group for a specified number of days on the Client's configured system.  Upon satisfactory completion of the test, and with client approval the system can be put into general production use.  Then the optional practice of reporting on system usage and operation can be started. 

IntegraSphere Consulting
IntegraSphere Systems are delivered in a form that users find very comfortable and easy to use. The systems are configured for the unique characteristics of your business using screens available to your assigned non-technical system administrator. Tasks like administering user names, I.D.s, authority, security, organization changes, management changes, and system characteristics can all be handled through the standard administrator's interface screens. A training class is available for your non-technical system administrator.  Consulting services are available to help with administrator tasks on an hourly or daily basis with per diem and travel charges includedwhere needed.

We offer additional consulting services on an hourly or daily basis with per diem and travel charges included for clients who want to implement special processes, reports, controls, or who need services that are unique to their business.

Contacting us today:

IntegraSphere Compact Enterprise^tm